Case Study: Global Vendor Status Upgrade for Life Sciences Enterprise

How Group9 negotiated premier-level vendor partnerships and long-term savings for a global life sciences organization

The Challenge

A global life sciences company was managing multiple vendor relationships without receiving the pricing, support, or recognition reflective of its true global spend. Despite major technology investments across regions, the client hadn’t yet achieved “Premier Partner” status with key OEMs such as Cisco and Avaya—limiting access to top-tier service levels, partner benefits, and cost savings.

The company partnered with Group9 Communications to lead a full Vendor Management and Selection Analysisaimed at optimizing supplier relationships, pricing, and long-term vendor value.

The Group9 Solution

Group9 performed a strategic review of the client’s global vendor landscape, focusing on contract terms, spend volume, and OEM alignment. Through targeted negotiation and spend aggregation strategies, we helped elevate the client’s partnership tier—unlocking deeper savings and enterprise-grade support across their global operations.

Key Actions:

• Conducted a full Vendor Management & Selection Analysis

• Reviewed and renegotiated contracts with Cisco and Avaya

• Consolidated and aligned global telecom/IT spend

• Facilitated elevation to Premier Partner status

• Implemented a strategy for ongoing vendor performance monitoring

The Results

• 🏆 Premier Partner Status achieved with Cisco and Avaya globally

• 💸 Improved Pricing Structures across all relevant service categories

• 🌍 Optimized global vendor relationships through spend leverage

• 📈 Ongoing operational savings and higher service tiers

• 🤝 Strengthened OEM partnerships with better support SLAs

Conclusion

By managing vendor relationships with a strategic, data-driven approach, Group9 helped this life sciences leader unlock long-term value, elevate its vendor tier, and drive measurable cost savings across its global tech stack.